Terms of Service

Welcome to CloseBike. These Terms of Service ("Terms") govern your access to and use of the CloseBike website and the purchase of our e-bikes, mountain bikes, frames, and components. By using our site or purchasing our products, you agree to be bound by these Terms.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing

  • Accuracy: We strive to be as accurate as possible with product descriptions and images; however, we do not warrant that product descriptions or other content are error-free.

  • Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

  • Best Price Guarantee: Our "best prices" are achieved through our direct-to-consumer model, eliminating retail markups to provide maximum value to the rider.

3. Order Acceptance and Billing

We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email or billing address provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

Risk of loss and title for items purchased from CloseBike pass to you upon our delivery to the carrier. Please refer to our [Shipping Policy] for details regarding free shipping thresholds (orders over $100), handling times (1–3 business days), and transit times (5–10 business days).

5. Safety and Assumption of Risk

Bicycling is an inherently dangerous activity.

  • User Responsibility: By purchasing from CloseBike, you acknowledge that you are responsible for the proper assembly, maintenance, and safe operation of your bicycle.

  • E-Bike Regulations: You are responsible for complying with all local, state, and federal laws regarding the operation of e-bikes in your area.

  • Protective Gear: CloseBike strongly recommends the use of a certified helmet and appropriate safety gear at all times.

6. Limitation of Liability

To the maximum extent permitted by law, CloseBike shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products, even if CloseBike has been advised of the possibility of such damages. Our total liability to you for any claim arising out of these Terms or the use of our products shall not exceed the amount paid by you for the product in question.

7. Warranty

Please refer to our [Warranty Policy] for specific details regarding coverage for frames, forks, and electronic components. Warranties are non-transferable and apply only to the original purchaser.

8. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the specific state in which CloseBike is headquartered.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

Contact Information Questions about the Terms of Service should be sent to us at support@closebike.com.