Can I ride my e-bike without using the motor?

Yes! You can turn off the motor and ride your e-bike like a regular bike. The motor will only assist when it's switched on, so you can enjoy a manual ride whenever you prefer.

What types of bikes does CloseBike offer?

We specialize in two types of bikes:

  • E-Bikes: Ideal for commuting, long-distance rides, and eco-friendly travel. Our e-bikes feature high-performance motors, long-lasting batteries, and a smooth, comfortable ride.
  • Mountain Bikes: Built for off-road adventures, our mountain bikes are designed to handle rugged terrains with advanced suspension systems and durable frames.
Do you offer free shipping?

Yes! We offer free shipping on all bikes in both the US and EU. No hidden fees—just order, and your bike will be delivered straight to your doorstep, free of charge.

How long does it take for my bike to arrive?

Delivery times vary based on location. On average, bikes will be delivered within 3-8 business days. Once your order ships, we’ll send you a tracking number so you can follow the delivery progress.

How do I choose the right bike for me?

Choosing the right bike depends on your needs:

  • E-Bikes are great for commuting, longer rides, and if you want a boost on hilly terrain.
  • Mountain Bikes are perfect for off-road cycling and tackling challenging trails.

    Use our bike size guide to find the perfect fit based on your height and inseam measurement. Still unsure? Contact our support team, and we'll be happy to help!
How do I maintain my e-bike or mountain bike?

To keep your bike in top condition:

  • E-Bikes: Charge your battery regularly and clean the motor area. Check tire pressure and brakes before each ride.
  • Mountain Bikes: Lubricate your chain, clean your suspension system, and check for any loose parts or worn-out brake pads after every ride.
Do I need to assemble my bike after it arrives?

Our bikes come 90% assembled for your convenience. You’ll just need to attach the handlebars, pedals, and adjust the brakes and gears. If you prefer, you can take your bike to a local bike shop for final assembly.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at CloseBike@Gmail.com

Other inquiries? Let's chat.

Please email us at CloseBike@Gmail.com