Our process is divided into two phases:

• Handling: We take 1–3 business days to process, inspect, and pack your gear.
• Transit: Once shipped, your order typically arrives within 5–10 business days.

How assembled is my bike when it arrives?
All CloseBike bicycles ship 95% assembled. You will typically only need to install the handlebars, front wheel, and pedals. Every bike includes a custom tool kit and a digital setup guide to get you on the trail quickly.

We offer a Lifetime Warranty to the original purchaser on all CloseBike branded frames and rigid forks. Electronic components (motors/batteries) and other CloseBike parts are covered for 2 years.

We offer a 30-day trail guarantee. If you aren't satisfied, you can initiate a return within 30 days of delivery. Bikes must be in "like-new" condition, and frames/components must be in their original packaging.

Our 30-Day Trail Guarantee is designed for you to test the fit. However, to receive a full refund (minus the 10% restocking fee), the bike must be in "like-new" condition. Bikes with significant trail wear, mud, or tire damage may be subject to a partial refund based on the diminished value.

No. Every bike arrives 95% assembled and includes a custom CloseBike tool kit containing everything you need to install the handlebars, front wheel, and pedals.