Privacy Policy

 At CloseBike, we are committed to protecting the privacy of the riders who trust us with their performance needs. This policy outlines how we handle your data with the same precision we apply to our frame geometry.

1. Data Collection

We collect only the information necessary to provide an elite direct-to-consumer experience:

  • Identity & Contact: Name, shipping/billing address, email, and phone number.

  • Transaction Details: History of bike builds, component purchases, and support inquiries.

  • Technical Logs: IP address, browser type, and site navigation patterns to optimize our interface.

  • Payment Data: All financial transactions are handled via Tier-1 encrypted processors. CloseBike does not store raw credit card data.

2. Strategic Use of Information

Your data allows us to maintain the "CloseBike Advantage":

  • Fulfillment: Precision logistics for shipping bikes and oversized frame kits.

  • Rider Support: Accessing your bike’s specific build history to provide accurate technical or warranty assistance.

  • Communication: Sending technical bulletins, batch release updates, and exclusive offers (opt-in only).

3. Authorized Third-Party Access

We never sell your data. We only share information with partners essential to our operations:

  • Logistics: National freight and parcel carriers for door-to-door delivery.

  • Payment Gateways: Secure, PCI-compliant processors for transaction safety.

  • Compliance: Authorities, only when legally mandated to protect our community or business.

4. Cookies & Analytics

We utilize cookies to enhance site performance:

  • Essential: To maintain your shopping cart and secure login.

  • Performance: To analyze which frames and components are trending, allowing us to better manage inventory for the US market.

5. Your Rights & Security

  • Control: You may access, update, or request the deletion of your personal data at any time.

  • Encryption: We utilize industry-standard SSL/TLS encryption to protect all data in transit.

  • Retention: We retain purchase records as required for warranty verification and legal accounting.

6. Policy Updates

CloseBike reserves the right to modify this policy to reflect changes in technology or regulation. Continued use of our site constitutes acceptance of the current terms.

Contact Our Privacy Team For inquiries regarding your data, please reach out to support@closebike.com.