








FAQs
How do I track my order?
Once your order has shipped, we’ll send you an email with a tracking number so you can follow your bike’s journey. You can also track your order status in your account dashboard.
Can I customize my bike?
Yes! We offer customization options on select models. You can choose between different colors, tire sizes, and accessories such as racks, pedals, and more.
How long does the battery last on an e-bike?
Our e-bike batteries typically last between 500-1000 charge cycles depending on usage, maintenance, and storage conditions. With proper care, the battery can last 3-5 years before it needs to be replaced.
What is your return policy?
We offer a 30-day return policy on all bikes, provided they are in unused and unassembled condition. If you’re not completely satisfied, contact our customer service team to arrange a return or exchange.
What Our Customers Say About CloseBike
Emma J., California"My CloseBike e-mountain bike has completely changed my weekend rides! The motor assist makes uphill climbs a breeze, and I love how durable it is on tough trails."
Michael P., Nice -fr"Best investment I’ve made! I commute daily with my e-bike and it’s been a game changer. Free shipping was a great bonus!"
Sophia L., New York"I’ve never had so much fun riding! The suspension system on my mountain bike is fantastic, and I’m finally able to conquer rough terrain with ease."
Liam T., Paris-fr"CloseBike made my purchase seamless. They answered all my questions, and the free shipping was an added bonus. Highly recommend this brand!"
Sophia L., Chicago, IL"Top-quality and excellent service!""I’ve been biking for years, but this is the first time I’ve tried an electric mountain bike. The CloseBike Summit Pro MTB is incredible. It rides smoothly on rugged terrain, and the battery lasts forever. Plus, the customer service team helped me pick the right bike for my needs. Can’t beat the free shipping!"










